Effective Date: June 2025
At Zovantaa, customer satisfaction is our top priority. We strive to provide high-quality products and services. This Refund and Returns Policy explains the terms under which you may request a refund, return, or exchange of items purchased through our website, https://zovantaa.com/.
Returns
- You may return most items within 30 days of delivery for a full refund or exchange, provided the items are unused, in their original condition, and packaging.
- To be eligible for a return, please contact our customer support within 30 days of receiving your order.
- Items that are damaged, used, altered, or not in their original condition may not be eligible for a return or refund.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed and credited to your original method of payment within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to a product defect or an error on our part.
- If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue.
Exchanges
- Exchanges are available for items that are defective or damaged during shipping.
- To request an exchange, please contact our support team within 7 days of receiving your order with details and photos of the issue.
- We will arrange the exchange shipment at no additional cost.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made products (unless defective)
How to Initiate a Return or Refund
To initiate a return, refund, or exchange, please contact our customer service team:
Email: support@zovantaa.com
Address: 8344 Melrose Ave, California 90069, USA
Please include your order number, contact information, and reason for the return or refund request.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:
Email: support@zovantaa.com
Address: 8344 Melrose Ave, California 90069, U