{"id":17,"date":"2025-06-06T07:07:53","date_gmt":"2025-06-06T06:07:53","guid":{"rendered":"https:\/\/zovantaa.com\/?page_id=17"},"modified":"2025-06-06T07:08:03","modified_gmt":"2025-06-06T06:08:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/zovantaa.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p><strong>Effective Date:<\/strong> June 2025<\/p><p>At <strong>Zovantaa<\/strong>, customer satisfaction is our top priority. We strive to provide high-quality products and services. This Refund and Returns Policy explains the terms under which you may request a refund, return, or exchange of items purchased through our website, <strong><a class=\"\" href=\"https:\/\/zovantaa.com\/\">https:\/\/zovantaa.com\/<\/a><\/strong>.<\/p><h3 class=\"wp-block-heading\">Returns<\/h3><ul class=\"wp-block-list\"><li>You may return most items within <strong>30 days<\/strong> of delivery for a full refund or exchange, provided the items are unused, in their original condition, and packaging.<\/li>\n\n<li>To be eligible for a return, please contact our customer support within 30 days of receiving your order.<\/li>\n\n<li>Items that are damaged, used, altered, or not in their original condition may not be eligible for a return or refund.<\/li><\/ul><h3 class=\"wp-block-heading\">Refunds<\/h3><ul class=\"wp-block-list\"><li>Once your return is received and inspected, we will notify you of the approval or rejection of your refund.<\/li>\n\n<li>Approved refunds will be processed and credited to your original method of payment within <strong>7-10 business days<\/strong>.<\/li>\n\n<li>Shipping costs are non-refundable unless the return is due to a product defect or an error on our part.<\/li>\n\n<li>If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue.<\/li><\/ul><h3 class=\"wp-block-heading\">Exchanges<\/h3><ul class=\"wp-block-list\"><li>Exchanges are available for items that are defective or damaged during shipping.<\/li>\n\n<li>To request an exchange, please contact our support team within 7 days of receiving your order with details and photos of the issue.<\/li>\n\n<li>We will arrange the exchange shipment at no additional cost.<\/li><\/ul><h3 class=\"wp-block-heading\">Non-Returnable Items<\/h3><p>Certain items are non-returnable, including but not limited to:<\/p><ul class=\"wp-block-list\"><li>Gift cards<\/li>\n\n<li>Downloadable software or digital products<\/li>\n\n<li>Personalized or custom-made products (unless defective)<\/li><\/ul><h3 class=\"wp-block-heading\">How to Initiate a Return or Refund<\/h3><p>To initiate a return, refund, or exchange, please contact our customer service team:<\/p><p><strong>Email:<\/strong> <a>support@zovantaa.com<\/a><br><strong>Address:<\/strong> 8344 Melrose Ave, California 90069, USA<\/p><p>Please include your order number, contact information, and reason for the return or refund request.<\/p><h3 class=\"wp-block-heading\">Shipping Costs for Returns<\/h3><ul class=\"wp-block-list\"><li>Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.<\/li>\n\n<li>We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.<\/li><\/ul><h3 class=\"wp-block-heading\">Contact Us<\/h3><p>If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us at:<\/p><p><strong>Email:<\/strong> <a>support@zovantaa.com<\/a><br><strong>Address:<\/strong> 8344 Melrose Ave, California 90069, U<\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>Effective Date: June 2025 At Zovantaa, customer satisfaction is our top priority. We strive to provide high-quality products and services. This Refund and Returns Policy explains the terms under which you may request a refund, return, or exchange of items purchased through our website, https:\/\/zovantaa.com\/. Returns Refunds Exchanges Non-Returnable Items Certain items are non-returnable, including [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zovantaa.com\/index.php\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zovantaa.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zovantaa.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zovantaa.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zovantaa.com\/index.php\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":2,"href":"https:\/\/zovantaa.com\/index.php\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":209,"href":"https:\/\/zovantaa.com\/index.php\/wp-json\/wp\/v2\/pages\/17\/revisions\/209"}],"wp:attachment":[{"href":"https:\/\/zovantaa.com\/index.php\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}